• reservations@grandparkesil.kz
  • +7(7172)59-19-10

HOTEL POLICIES

Booking Policies:

Official check-in time is 13:00 and official check-out time is 12:00 a.m.

In case of early arrival before 06:00am full payment of the room rate will be applied.

After 06:00am 50% payment of the room rate will be applied.

In case of delay check-out time payment is done as follows:

– before 18:00, after check out time payment will be 50% of the room rate;

– after 18:00, full payment of room rate.

Additional guest in the room is subject to a paymeant  of 4500 (four thousand five hundred) tenge per person.

Children under 6 years old stay free of charge.

Cancellation policy:

Please pay attention to cancellation condition while making reservation. Cancellation policy depends on tariff’s rule.

Pet Policy: Pets are not allowed.